Token System
Every client request,
tracked end to end.
A token is one client request. It gets raised, lands in your shared inbox, goes to an owner, and moves through Pending, Processing, Review and Completed with the whole history attached.
- Turn every client request into a trackable token
- Assign, reassign, and hand off without losing history
- See average resolution time at a glance
All(2)
Unassigned
Z
Instagram carousel — Q3 launch
Instagram carousel — Q3 launch
K
Kubernetes
Kubernetes
The life of a token
Follow one request from the moment it is raised to the moment it closes. Pick any step to jump to it.
Instagram carousel — Q3 launch
Northwind Co. · Social Media · due Friday
Built for the way requests actually arrive
Messy, all at once, and from five different directions. Tokens give that a shape.
One shared inbox
Every client request in a single queue instead of scattered across personal email and chat threads.
Clear ownership
Assign one person or several. Everyone can see who owns what without asking in a standup.
Time tracked per token
Time is logged against each token and assignee, so you can see what work actually costs you.
Handover cover
Pass a manager's tokens to a backup for a set date range when they are on leave. History carries over.
One thread per request
Comments, files and status updates live on the token, so the full story is always in one place.
Workload and resolution reports
See average resolution time and workload split by status, priority and assignee.
Move every token from raised to resolved
- Save a request as a draft, then convert it to a live token when it's ready
- Track each token through Pending, Processing, Review, and Completed
- Assign multiple team members to a single token
- See every update and change in one threaded timeline
Pending
Processing
Review
Completed
Every token sits in exactly one column. No token is ever "somewhere in email".
Keep work moving, even when people are out
- Hand a manager's tokens to a backup for a set date range
- Track time spent per token, per assignee
- Star and mark tokens read, like a shared inbox
- See resolution time and workload by status and priority
Out of office handover
What changes day to day
Client requests used to live in email threads no one else could see. Now every request is a token with an owner, a status, and a due date.
We hand off tickets between managers whenever someone's on leave, and nothing gets dropped. The handover history is right there if a client asks.
Clients used to ask 'what's the status of this?' and I'd have to go dig. Now I just look at the token.
Before you ask
Stop asking "who is on this?"
Every request gets an owner, a status and a clock the moment it arrives. See it running against your own workflow in a 30-minute walkthrough.